Pubg2 Privacy Policy – Personal Data Protection for Malaysian Players

Scope & Acceptance of the Privacy Policy

This Privacy Policy explains how pubg2 ("we", "our platform") collects, uses, discloses and protects your personal information when you use pubg2.best and all related services, including Sports Betting, Live Casino, slots and all other platform features.

By registering an account with pubg2, or by continuing to use our platform after this Privacy Policy is published, you agree to the collection and use of information as described in this document. If you do not agree, please stop using the platform and contact us to close your account.

The pubg2 Privacy Policy is developed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. We view data protection not merely as a legal obligation, but as part of our responsibility to the Malaysian player community that trusts pubg2.

Personal Data We Collect

Pubg2 collects various types of data depending on how you interact with our platform. Below is a full breakdown of the data we may collect:

Pubg2 not collect credit or debit card numbers directly. All financial transactions are processed through licensed third-party payment providers (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX), and we receive only transaction confirmations from them — not full card details.

How We Collect Your Data

Pubg2 collects your personal data through several different channels:

• Account registration: When you register at pubg2.best, you provide us directly with basic information such as your name, email address and phone number.
• Platform usage: Your activity on pubg2 — including bets placed on Malaysia Super League football matches, live baccarat games, and slots spins — is automatically recorded in our system.
• KYC process: When you submit identity verification documents for your first withdrawal, we collect those documents through a secure KYC process.
• Customer support interactions: All communications via live chat or email with the pubg2 support team are stored for record-keeping and service improvement purposes.
• Automated technology: Each time you visit our website, your browser automatically sends certain technical information to pubg2's servers, including your IP address and device details.
• Cookies and similar technologies: pubg2 uses cookies to maintain your login session, remember your preferences, and help us understand how players use the platform. Full details are available in Section 07.

How Your Personal Data Is Used

Pubg2 uses your personal data only for the following legitimate and transparent purposes:

• Account management: Creating and maintaining your pubg2 account, verifying your identity, processing logins and managing your account settings.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX, as well as processing your winnings withdrawals in Malaysian Ringgit (RM).
• KYC Verification: Verifying that all players meet the minimum age requirement of 21 years and confirming identity before the first withdrawal is approved, in line with compliance requirements.
• Fraud prevention: Detecting and preventing unauthorised access, money laundering, bonus abuse, multiple account ownership and any activity that violates pubg2's Terms & Conditions.
• Customer support: Providing support via live chat and email, resolving betting disputes, and addressing any queries related to your account or gameplay on pubg2.
• Responsible gaming: Monitors gameplay patterns to identify players who may be experiencing gambling-related issues and provides appropriate assistance in line with pubg2's Responsible Gaming programme.
• Platform improvement: Analysing usage data (in aggregate and anonymised form) to understand how players interact with pubg2 and make meaningful improvements.
• Marketing communications: Sends information about promotions, Odds Boosts for Super League football matches, baccarat bonuses and exclusive offers — but only to players who have given explicit consent to receive marketing communications. You may opt out at any time.
• Legal compliance: Meeting legal obligations applicable to pubg2's operations, including regulatory requirements from the licensed body governing our operations.

Sharing Data with Third Parties

Pubg2 does not sell your personal data to any third party. However, in the course of operating the platform, we may share your data with the following parties to the extent necessary:

• Payment providers: Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX providers receive the information required to process your deposit and withdrawal transactions. They are governed by their own privacy policies, which we recommend you read.
• Game providers: Evolution Gaming, Pragmatic Play Live, Ezugi, Asia Gaming and other slots and casino providers operating within the pubg2 platform receive the session information needed to run Live Casino and slots games. They do not receive your financial details or full identity information.
• Technical service providers: Companies providing infrastructure services such as server hosting, cybersecurity, and analytics may have limited access to technical data within the scope of their work. All such parties are bound by strict confidentiality agreements.
• Regulatory bodies and law enforcement: pubg2 will disclose necessary data to legitimate authorities when required by law, court order or regulatory requirement, or to prevent fraud and financial crime.
• Group companies: Affiliated companies within the same group as pubg2 may share data for internal operational purposes and service improvement, subject to the same protections set out in this policy.

Data Security — How pubg2 Protects Your Information

Pubg2 continually invests in technical and operational security measures to protect your personal data from unauthorised access, loss, misuse, or inadvertent disclosure. The key protective measures we have in place include:

• 256-bit SSL/TLS Encryption: All communications between your browser or app and pubg2's servers are encrypted using 256-bit SSL/TLS — the same standard adopted by Malaysia's leading banks, including Maybank and CIMB.
• Data-at-rest encryption: Sensitive data stored in our databases — including KYC information and transaction history — is encrypted at rest using AES-256 encryption standards.
• Strict access controls: Only pubg2 staff with a legitimate need in the course of their duties may access players' personal data, governed through a role-based access control (RBAC) system with full audit logs.
• 24/7 threat monitoring: An automated security monitoring system operates around the clock to detect unauthorised access attempts, cyberattacks, or suspicious activity.
• Two-factor authentication (2FA): pubg2 offers 2FA on all accounts and strongly encourages every player to enable it for an added layer of protection at login.
• Regular security audits: pubg2's infrastructure and security practices are regularly audited by independent third parties to identify and address potential vulnerabilities.

While we take all reasonable steps to protect your data, no security system is completely foolproof. You also play an important role in keeping your pubg2 account safe — use a strong password, never share your login credentials, and enable 2FA.

Cookies & Tracking Technologies

Pubg2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our website.

Types of cookies we use:

• Essential cookies (required): Required for the platform to function properly — including maintaining your login session, remembering your language preference, and saving items in your betting slip. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information on how you use pubg2 — such as the most frequently visited pages, time spent in specific sections, and any errors that may occur. This information is used in aggregate form to improve the platform.
• Functional cookies: Allows pubg2 to remember your preferences, such as your chosen odds display format, preferred table limits for baccarat, or any other personal settings you have configured.
• Security cookies: Helps detect suspicious activity, prevent fraud and keep your pubg2 login sessions secure.

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect certain functions on the pubg2 platform, including the ability to stay logged in.

Data Retention Period

Pubg2 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. Below is a general guide to retention periods by data category:

• Active account data: For as long as your account remains active at pubg2, we retain all profile information, transaction history, and game records necessary for the operation of your account.
• After account closure: When you close your pubg2 account, we retain your data for a minimum of 7 years to comply with financial and regulatory requirements, including anti-money laundering (AML) and know your customer (KYC) obligations.
• Financial transaction records: All deposit and withdrawal records in MYR are retained for a minimum of 7 years, in accordance with financial reporting requirements and applicable tax regulations.
• Customer support data: Communication records with pubg2's support team are retained for 3 years from the date of the last interaction for reference and service improvement purposes.
• Technical log data: Server logs and technical data are retained for 12 months for security and technical troubleshooting purposes.

Once the defined retention period expires, your data will be securely deleted or anonymised from pubg2's systems using methods that ensure it cannot be recovered.

Your Rights Over Your Personal Data

As a data subject, you have the following rights regarding the personal data we hold about you, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

• Right of access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a reasonable format within 21 days of receiving your request.
• Right to rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. For basic profile information, you can update it directly in your pubg2 account settings.
• Right to restriction of processing: In certain circumstances, you have the right to request that we limit how we process your data while a dispute or complaint is being resolved.
• Right to object: You have the right to object to the use of your data for direct marketing purposes at any time. Such requests will be processed immediately, without question.
• Right to withdraw consent: Where the processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.
• Right to complain: If you believe your data has been mishandled by pubg2, you have the right to lodge a complaint with us or with the Personal Data Protection Commissioner of Malaysia.

To exercise any of the above rights, please contact us by email at support@pubg2.best, clearly stating the right you wish to exercise and the relevant details. We are committed to responding within 21 days.

Protection of Children's Data

The pubg2 platform is intended exclusively for individuals aged 21 and above. We do not knowingly collect any personal data from children or minors under the age of 21.

Should we discover that personal data belonging to an individual under the age of 21 has been collected without appropriate consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered at pubg2, please contact us immediately at support@pubg2.best so we can take the necessary action.

Pubg2 applies an age verification process during registration and throughout the KYC process to ensure that only eligible individuals can use our platform.

Cross-Border Data Transfers

To deliver global sports betting services, high-quality Live Casino, and slot games from international providers, a limited portion of your personal data may be transferred to and processed outside Malaysia — specifically by third-party game providers such as Evolution Gaming and Pragmatic Play Live, which operate their servers across multiple countries.

When this occurs, pubg2 ensures that:

• All cross-border data transfers are carried out only with parties that provide a level of data protection equivalent to or exceeding the standards set out under Malaysia's PDPA
• Comprehensive data processing agreements are signed with all third parties that receive pubg2 player data
• Recipient parties are audited or certified by internationally recognised information security bodies
• The scope of data transferred is limited strictly to what is necessary to deliver the relevant service

Amendments & Updates to the Privacy Policy

Pubg2 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or improvements to how we operate. We will notify you of any material changes through:

• In-platform notification on your next pubg2 login
• Email to the address registered to your account
• SMS to your registered Malaysian phone number
• Update the "Last updated" date on this page

We recommend checking this page periodically. Continued use of the pubg2 platform following notification of any changes will be considered your acceptance of the updated Privacy Policy. If you disagree with the changes made, please contact us to discuss your options, including account closure.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pubg2 handles your personal data, please get in touch with us:

• Privacy email: support@pubg2.best — for formal requests relating to data access, corrections, or privacy complaints
• Live Chat: Available on the pubg2 platform 24/7 — for general privacy and data protection enquiries

Pubg2's Bahasa Malaysia-speaking customer support team is available to help clarify any aspect of this Privacy Policy. For formal requests relating to your rights as a data subject, we recommend sending an email clearly stating your full name, pubg2 account number and the details of your request for faster and more accurate processing.